I made an appt. to have the transmission fluid changed in my 2012 Prius. I was impressed by how clean the shop was and the candor of the employees that checked me in. My cost was quoted at about $240, but came in about $100 less because there was no need to flush the transmission repeatedly. They could have very easily just went with their original statement and collected the $240, but they were honest and as a result, in my mind, got a deal. I will definitely be going back to Certified Automotive and will refer friends and family.