When ownership changed, I wondered if the same dedication to quality work would remain. This concern was heightened when a routine maintenance step was recently missed on my daughter's car. This week, while checking my car in for scheduled service, I purposely commented about this mistake when I knew that Keith, the new owner, would hear my comment. Later, as I sat in the waiting room, Keith took the opportunity to talk with me. He was personally aware of the error made by the technician, took full responsibility, and was very approachable. He assured me that there had been no step down in dedication to doing quality work under his management. Most importantly, my maintenance visit this week revived my appreciation for the "total care" approach that I appreciate so much. In addition, Jeremy, the service writer took time to examine something that I wondered about and made a practical suggestion which the technician implemented to avert a future potential problem associated with damage from an accident that occurred prior to my purchase of this vehicle. Jeremy also brought out a damaged part that was being replaced and used it to explain why jiggling a connector had restored operation for a time, but it was not the connection that was at fault. I went away confident that the quality work which brought me to Certified Auto several years back has not changed. I am very relieved.
Marshall, we appreciate you giving us the opportunity to show you we are still a reliable honest repair facility. Thank you for your support.
- Certified Automotive