Driving cross country, i suddenly experienced some issues with my hybrid battery. Jeff at Certified Automotive was the only shop out of 10+ that I called who took the time to help talk over the issue, explain possible solutions, and help in any way possible. We scheduled an appointment, but ended up canceling as the issue ended up being covered under Toyota warranty. Regardless, Jeff had absolutely excellent customer service and immediately set me at ease.
Thank you, Eliza, Jeff always tries to extend courtesies to our customers and potential customers. That’s why he’s a trusted employee.
- Certified Automotive