I’m so grateful for people’s reviews of Certified Automotive because, it really helped me pick the right place to fix my car. From the beginning to the end of the service received was absolutely an excellent experience! It really impressed me how honest they are at this auto shop, something that I’ve never experienced at other shops. They communicate with me through the whole process of the evaluation, diagnostic & explained very well my options. The situation with my 2005 Toyota Sienna minivan engine, shutting down constantly & not knowing that I was driving my car completely dry without coolant due to a big leak, didn’t look good at all by the time I made to Certified Automotive, at this time there was a big possibility that the head gasket have been blown, in need of a new engine! I was feeling devastated because, if that was the case, that was something out of my budget & that would be more costly than the value of the car, it would have been a total loss for me! Not a good situation for me as a single mother of three little children. But their confident, compassionate words to me, that they would do everything possible to save my car & get to the bottom of the problem, gave me great hope! After evaluating options & have found the big leak in the thermostat housing (I hope Im explaining it correctly) they were honest to tell me that by replacing it might solve the problem, BUT if the head gasket had blown, they could not know until they replaced that part to be able to check the engine. The situation at this time was that I’ll have to spend $635 to replace this part without a guarantee that that’s all it was needed to work. And as I mentioned before, by having a very small budget to fix my car, using my only savings, this was a very tough decision to make for me! At the shop they were very patient with me as I needed some extra time to make a decision. After praying with all faith to make the right decision, I felt the conviction & peace in my heart that God & the well knowledge mechanics at Certified Automotive were going to fix my car for good so I gave them the okay to replace the part. They could have been no honest & try to make more money out of me, knowing that I really needed my car, but that’s NOT how this shop operates as I’ve read in many reviews & my own experience with them. You have no idea how happy & grateful I was to them at the shop & to God when I was told that the car was running in excellent condition after replacing the thermostat housing & the engine was fine!!! They moved fast to have my car fixed the same day! They are so knowledgeable & professional. I’m definitely added to the well satisfied customer long list! I’m definitely bringing my car here again & again in the future as I still have other minor maintenance issues like brakes, etc… My car was fixed for $599 with a discount they gave me instead of the possibility of having to pay $5,000.00 for an engine! Thank you so much Austin & your father for everything he did for my car & all mechanics at Certified Automotive for your excellent service & for being trustworthy. Thank you Austin for being such a pleasant & compassionate person. Im definitely recommending this shop to everyone & specially females that unfortunately, most of the time, we are taking advantage of at auto shops. It’s been about two weeks since the repair & my car has no issues. Well done Certified Automotive! Im forever grateful!
We are very happy to have helped you with your vehicle repairs.
- Certified Automotive